Press Release
Contact:
Joel Hunt, Community Relations Coordinator
307-578-2512
jhunt@wphcody.org
For Immediate Release
6/27/08
SMILING FACE WELCOMES GUESTS TO WEST PARK HOSPITAL
CODY, Wyo. — In its ongoing effort to provide excellent, patient-centered service, West Park Hospital is pleased to announce the addition of patient liaison Errin Cooper to its staff.
She provides services as varied as escorting guests to their destinations within the hospital, helping patients with admissions and discharges and assisting patients and families with luggage, personal effects or wheelchairs.
Her friendly smile and sincere greeting will make guests feel at ease during what sometimes can be stressful or trying times.
“She brings her genuine desire to make the patient experience less daunting,” Humans Resources Manager Dick Smith said. “She is incredibly friendly, caring and patient-focused. This position is just so consistent with the Planetree philosophy.”
One of 10 tenets of the patient-oriented Planetree healing philosophy is Human Interactions, which begin as soon as guests arrive at West Park Hospital.
“I like getting to know people on a first-name basis,” Cooper said. “Health care is about human care – that includes a helping hand and a little humor now and again. I’ve had so many people say, ‘This is a wonderful service, I’m so glad you’re doing this.’”
She said she walks about three to four miles a day guiding patients to appointments, valet parking cars, serving coffee and pushing wheelchairs.
Cooper is at her post inside West Park Hospital’s main entrance from 7 a.m. to 3:30 p.m. Mondays through Fridays.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyo., the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital's 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person's health, there are many aspects of healing. In treating the patient as a whole — not just treating the disease or illness — West Park Hospital can truly focus on healing.
For more information, please contact Joel Hunt, Community Relations/Volunteer Services Coordinator, at 307-578-2512 or visit our Web site at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
1/15/08
WEST PARK HOSPITAL MASSAGE THERAPIST JILL WELCH OBTAINS PRENATAL MASSAGE CERTIFICATION
 Cody, Wyoming—January 15, 2008—West Park Hospital announced Healing Touch Spa Massage Therapist, Jill Welch, has received certification in pre-natal and labor/delivery massage. West Park Hospital is located at 707 Sheridan Avenue.
Doug McMillan, CEO, West Park Hospital said, "At West Park Hospital, we are always looking for new ways to better serve our patients. We are proud that Jill is now able to offer more healing touch expertise to our patients and community members."
Pre-natal massage has many benefits, including:
- Enhancing sense of well-being, providing emotional support
- Physical nurturing alleviates stress on joints and muscles, enhances their function
- Opportunity to practice touch relaxation, breath awareness
- Enhances blood flow at time when heart has extra workload
- Assists with reducing edema and headaches
- Touch in pregnancy can stimulate prolactin production and enhance placental function
Welch said, "We are now including massage teaching during childbirth classes at West Park Hospital, encouraging partners/fathers to participate in the birth process. I truly look forward to offering this new service to our patients and the residents of the Big Horn Basin."
Welch joined West Park Hospital's Healing Touch Spa in 2005. She began massage training in 1990 and returned to Utah College of Massage Therapy in 1995 for advanced studies. Welch's responsibilities at West Park Hospital include serving inpatients and outpatients, including pre and post-operation massages, pre-natal massages and treatment for staff and community members.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital's 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person's health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
1/9/08
WEST PARK HOSPITAL INSTALLS NEW MRI
 Cody, Wyoming—January 9, 2007—West Park Hospital today announced they have purchased and installed a new Magnetic Resonance Imaging (MRI) system that assists physicians in diagnosing a wide range of patient conditions and prescribing the right treatment to expedite recovery. West Park Hospital is located at 707 Sheridan Avenue.
"Our new MRI will allow West Park Hospital to continue to best serve our patients with up-to-date technology and great care," said Doug McMillan, CEO, West Park Hospital.
The Signa HDx 1.5T MRI system helps doctors definitively diagnose the most complex cases. From sports injuries to life-threatening conditions, doctors can diagnose with confidence.
"The new MRI system, which is more powerful than previous generation MRI systems, uses the latest High Definition technology to produce superb, high-resolution images while eliminating past trade-offs," said Karen Beemer, Director of Radiology, West Park Hospital. "We are very excited to offer our patients the health care technology they deserve."
MRIs use radio waves and a strong magnetic field rather than x-rays to produce very detailed, cross-sectional images of the body. MR imaging requires specialized equipment and expertise and allows evaluation of some body structures that may not be as visible with other imaging methods.
"The new MRI will allow more detailed imaging of the brain, spine and joints, as well as provide new capabilities to evaluate stroke, vascular disease and abdominal illnesses," said Gregory H. Cross, Radiologist, West Park Hospital.
West Park Hospital plans on having the new MRI ready for patient use on January 23.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital's 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person's health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
1/3/08
GRAHAM JACKSON APPOINTED TO WEST PARK HOSPITAL BOARD OF TRUSTEES
Cody, Wyoming—January 3, 2008— West Park Hospital today announced Graham Jackson has been appointed to the West Park Hospital Board of Trustees. She will replace trustee Karen Ballinger, who recently resigned.
Doug McMillan, CEO, West Park Hospital, said, “We are excited to announce Graham Jackson has been appointed to the West Park Hospital Board of Trustees. We are confident that her past and current dedication to West Park Hospital and the community make her a wonderful advocate for West Park Hospital and its patients.”
Jackson served on the West Park Hospital Board of Trustees for four years prior to the last election. She had the highest number of votes from the electorate behind the four that were elected. Jackson is currently chairing the West Park Hospital Hospice House Steering Committee.
Other community members currently serving on the West Park Hospital Board of Trustees are:
Carol Lea Roberts, Chair
Melissa Fraser, Secretary
Alan Swenson, Treasurer
Linda Seaton, Trustee
Dr. Kim Slight, Trustee
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Jay Otto, Manager
West Park Hospital Prevention and Wellness Office
707 Sheridan Avenue, Cody, WY 82414
(307) 578-2657
jotto@wphcody.org
WEST PARK HOSPITAL RECEIVES $500,000 GRANT TO WORK WITH AFTER-SCHOOL PROVIDERS
Cody, Wyoming-- December 18, 2007--The West Park Hospital Prevention and Wellness Office received a grant from the Wyoming Department of Education’s 21st Century Community Learning Centers project for $100,000 per year for the next five years to work with after-school providers in Park County.
“We are very excited about this opportunity to continue working with after-school providers in Park County,” said Jay Otto, Manager of the Prevention and Wellness Office and Project Leader. “We have been working with after-school providers for the past five years, and this award will allow us to take those efforts to an even higher level,” said Otto.
The funds will be used to increase the quality of services with the Boys and Girls Clubs in Cody and Powell, the City of Cody After School Activities Program (Cody ASAP), the Meeteetse Odyssey Program and the Powell Discovery Program operated by Park County School District #1. “We have been working with after-school providers to raise the quality of their programming. Now we want to use the enhancements they have made to achieve better academic outcomes among the participating students,” said Otto.
The grant will provide funds to create an After-School Development Team, which will be led by Cody ASAP’s Julie Brown. The group will be composed of after-school providers, school representatives and other key players. Brown will lead the group in creating and implementing evidenced-based strategies to improve reading, writing, and math skills among elementary aged students. “Our ultimate goal is that every participating third grader will be proficient in reading, writing and math,” said Brown. “The end of third grade is a critical transition in a child’s education – it is when they change from learning to read to reading to learn. Children who cannot read well as fourth graders can have learning problems for the rest of their education,” said Brown.
The West Park Hospital Prevention and Wellness Office is a grant funded department of West Park Hospital that seeks to improve the wellness of the citizens of Park County. The office also has projects to reduce youth substance abuse, reduce the misuse of alcohol, reduce the health burden of tobacco, promote tobacco cessation programs and reduce the health burdens associated with cancer.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25 bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
12/6/07
WEST PARK HOSPITAL CONTINUING IN PATIENT-CENTERED CARE BY HIRING NEW MASSAGE THERAPIST, ERIN KREIDER
Cody, Wyoming—December 6, 2007—West Park Hospital is continuing its mission of patient-centered care by hiring Massage Therapist Erin Kreider for the Healing Touch Spa. West Park Hospital is located at 707 Sheridan Avenue.
 Doug McMillan, CEO, West Park Hospital, said, "At West Park Hospital, we believe there are many aspects of healing. We are proud to have Erin join our staff and help us continue moving forward in our efforts to provide high-quality, patient-centered care at West Park Hospital."
In her new role at West Park Hospital, Kreider will provide massage therapy for both inpatients and outpatients, including pre and post-operation massages and treatment for staff and community members.
Kreider said, "Through massage therapy, I enjoy giving a gift that aids West Park Hospital's patients in their recovery. Taking away bits of stress or pain and replacing it with a smile makes my day worthwhile."
Originally from Morden, MB, Canada, Kreider recently moved to Meeteetse from Pennsylvania because she loves the area people and way of life. She received her massage certification at Lancaster School of Massage in Pennsylvania. Kreider is nationally certified and has additional education credits in neuromuscular therapy--a deep tissue-specific therapy--and equine massage therapy. She has three years of experience working at a multidisciplinary center in Pennsylvania with therapeutic patients. Kreider is married to Nathan, and they have two dogs, Tipper and Chase.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital's 25 bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person's health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
11/12/07
WEST PARK HOSPITAL WORKING TO KEEP SERVICEMEN AND WOMEN CONNECTED TO FAMILIES
Cody, Wyoming—November 12, 2007— West Park Hospital today announced it has joined with the Montana Freedom Calls Network in order to better connect their patients with loved ones serving oversees.
"West Park Hospital appreciates the sacrifices of our servicemen and women and looks forward to offering the Freedom Calls service to keep families connected during deployments," said Doug McMillan, CEO, West Park Hospital.
Vision Net is providing a means for servicemen and women to participate in major events in their families' lives—birthdays, anniversaries, weddings, etc.—from thousands of miles away through videoconferencing. The video calls, which allow families to connect face-to-face in real time, are part of a national effort called Freedom Calls. Some restrictions do apply to this program depending on where the soldier is based.
The Freedom Calls Foundation is a nonprofit organization created by John B. Harlow II and Edward Bukstel and supported by private and corporate donations.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital's 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person's health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
8/27/07
CODY MEDICAL FOUNDATION DONATES NEW PLAYGROUND EQUIPMENT TO WEST PARK HOSPITAL SEEDLING CENTER
Cody, Wyoming—August 27, 2007—West Park Hospital would like to extend its sincere appreciation and gratitude to the Cody Medical Foundation for donating new playground equipment to the Seedling Center. West Park Hospital is located at 707 Sheridan Avenue.
 West Park Hospital's Seedling Center opened its doors to families in April. The Seedling Center supports the Planetree philosophy at West Park hospital. It was built in response to employee needs, and, knowing their children are safe, allows the West Park Hospital staff to focus on providing exceptional, patient-centered care.
The Seedling Center provides a rich, discovery learning environment for children of all ages. It currently staffs four full-time employees and one substitute care provider. There are 40 children currently enrolled in the Seedling Center.
"West Park Hospital and the Seedling Center staff and children want to extend a big thank you to the Cody Medical Foundation for the new playground equipment," said Doug McMillan, West Park Hospital CEO and Cody Medical Foundation member. "The Seedling Center offers employees the opportunity to place their children in a safe and educational environment while they serve the medical needs of the community. The new playground equipment has certainly enhanced the wonderful experience the children have at our Seedling Center."
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital's 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person's health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
8/1/07
Dr. Ben Beasley joins West Park Hospital team as emergency physician
Cody, Wyoming—August 1, 2007—West Park Hospital today announced Ben Beasley, M.D., Ph.D., has joined the team as an Emergency Physician. West Park Hospital is located at 707 Sheridan Avenue.
Doug McMillan, West Park Hospital CEO, said, “West Park Hospital is honored to have Dr. Beasley bring his expertise to our hospital. I believe that Dr. Beasley will help us continue our mission of offering excellent, patient-first care.”
Originally from West Virginia, Dr. Beasley received his medical degree from West Virginia University. He is a member of the American College of Emergency Physicians and enjoys doing anything outdoors, including downhill and cross country skiing, hiking and biking. Dr. Beasley’s wife, Rebecca, will be joining the team at Shoshone Bank in Cody. They have two dogs, one shepherd mix and one miniature pinscher.
Dr. Beasley said, “My wife and I are elated to be moving to Cody, Wyoming. I truly look forward to serving the community as I offer excellent care to all patients who enter the West Park Hospital Emergency Room. I feel fortunate to work in a Planetree environment where I know patients are getting the wonderful medical care and personal treatment they deserve.”
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contacts:
Beth Everett, 800-AVATAR4
surveys@avatar-intl.com
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
7/18/07
Avatar International Inc. announces national award recipient for Exceeding Patient Expectations in Service Quality for 2006
Orlando, Florida (July 18, 2007) – West Park Hospital District is recognized as a national award winner in healthcare service quality for Exceeding Patient Expectations by Avatar International Inc., the leader in measuring customer expectations in healthcare. This is the third consecutive year West Park Hospital District has received this award.
In making the announcement, Michael Everett, Ph.D., CEO of Avatar said, “The hallmark of exceptional service to patients is to consistently meet or exceed their expectations — not always an easy task. West Park Hospital District has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner. As a winner of Avatar’s Exceeding Expectations Award, I gladly congratulate West Park Hospital District for its continued and impressive efforts to put patients first.”
In accepting this award, Doug McMillan, CEO of West Park Hospital District said:
“It is truly an honor for all of the staff at West Park Hospital to receive the Exceeding Patient Expectations in Service Quality Award. We could not have achieved our patient-first mission at West Park Hospital without the whole-hearted participation of all of our exceptional staff and the wonderful patients we serve."
Vicki Carrafa, Director of Quality Management at West Park
Hospital, said: 
“At West Park Hospital, we strive to provide excellent, patient-first care to all of our patients, and we thank our patients for recognizing our efforts to offer them the quality, personal care they deserve.”
About the hospital
West Park Hospital focuses on putting the patient first. Located
in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
About Avatar
Avatar definition: exemplar, standard of comparison
Avatar, a research and consulting group based in Orlando, Florida, specializes in Evidence Based Intelligent Surveys TM and Innovative Strategies TM to transform information into significant improvement for the healthcare industry. Its mission is to improve the quality and efficiency of care in the nation’s hospitals. In addition to conducting surveys, Avatar also actively engages hospitals in process improvement, including training in service quality.
Dr. Michael Everett is the Founder and CEO of Avatar International. He served as a member of the prestigious National Advisory Council of the Agency for Healthcare Research & Quality for three years.
Avatar has been providing quality improvement training and consulting services for over twenty years, working with clients in all sectors of the economy: healthcare, government, communications, manufacturing, banking, hospitality as well as other industries. Eminent customer service clients include Disney Worldâ, and the Ritz Carlton Hotel Company. Avatar has assisted National Baldrige Quality Award winning organizations such as AT&T, Corning, and Xerox. Within healthcare, Avatar serves hospitals nationally including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.
Avatar International Inc. can be reached at 1-800-282-8274.
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Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
7/09/07
Dr. Kyle Tilden named Chief of Staff at West Park Hospital
Cody, Wyoming—July 9, 2007—West Park Hospital announced Dr. Kyle Tilden has been named Chief of Staff. She began her new role July 1, 2007.
Doug McMillan, CEO, West Park Hospital, said, “We are honored to have Dr. Tilden as Chief of Staff at West Park Hospital. Her medical knowledge and expertise will prove to be an asset in achieving our patient-first goals at West Park Hospital.”
As chief of staff, Tilden will represent the medical staff at the monthly hospital board meetings and work to ensure continued high-quality care at West Park Hospital.
Dr. Tilden said, “I am looking forward to serving West Park Hospital in this new and exciting capacity. We are all very fortunate to have such a sophisticated hospital staffed with quality physicians and quality staff here in Cody.”
Dr. Tilden, who specializes in urgent care and emergency medicine, received her medical doctorate from New York Medical College in Valhall, New York. She completed her residency in emergency medicine at Henry Ford Hospital in Detroit, Michigan. Dr. Tilden also has board certifications/affiliations with the following:
American National board of Medical Examiners (diplomat)
Advanced Cardiac Life Support (ACLS)
Advanced Trauma Life Support
Pediatric Advanced Life Support
American College of Emergency Physicians (member)
Society of Academic Emergency Medicine (member)
Dr. Tilden is married to Sam Tilden. Together they have two children Ted (7) and Julia (6). Stepson S.J. is 16 years old.
Other West Park Hospital physicians named to department chair roles were:
Dr. Jay Winzenried, Bylaws
Dr. Kathleen DiVincenzo, Credentials and Medicine/Intensive Care Unit
Dr. Derrik Walton, Dental
Dr. Scott Polley, Emergency
Dr. Douglas Morton, Infection Control
Dr. Charles Jamieson, Obstetrics/Pediatrics
Dr. Travis Graham, Pharmacy & Therapeutics
Dr. Matt Hopkins, Psych/Detox
Dr. D. Hugh Fraser, Quality Improvement
Dr. John Schneider, Surgery/Anesthesia
Dr. Kirk Bollinger, Trauma
Dr. John Trotter, Utilization Review
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25-bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
Return to Main News Page >
Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
7/03/07
West Park Hospital's Jay Otto striving to prevent underage drinking through new leadership role
Cody, Wyoming—July 3, 2007—West Park Hospital today announced Prevention and Wellness manager Jay Otto has been named chairman of the State Advisory Council for the Strategic Prevention Framework-State Incentive Grant. West Park Hospital is located at 707 Sheridan Avenue.
"It is a real honor for Jay to be named Chairman of the State Advisory Council,” said Doug McMillan, CEO, West Park Hospital. “Jay will do an outstanding job providing leadership to the council and be a great advocate for West Park Hospital, sharing and expanding statewide the excellent programs and services WPH has developed to reduce the rate of youth drinking."
As chairman, Otto will be providing leadership for a diverse group of federal, state and local government and private agencies as they work to develop prevention strategies to support work by communities to address underage drinking and binge drinking by adults.
Otto said, “I am very excited about this opportunity to serve Wyoming. Of all drugs, the misuse of alcohol is the leading cause of harm in Wyoming, and most Wyoming adults understand and are concerned. By working together at the state level in support of community efforts, we can make significant progress at making Wyoming a healthier place for everyone.”
Otto also serves as treasurer of the Shoshone Therapeutic Equestrian Programs, Inc. and as vice president of the Park County Leadership Institute. He is past chair of the Park County Health Coalition.
Prior to joining West Park Hospital, Otto was employed by several non-profit organizations, owned his own small business and was employed by Hewlett-Packard in the medical products group. In addition to his Prevention and Wellness responsibilities at West Park Hospital, Otto is currently serving as an adjunct faculty member for Northwest College, where he teaches an evening math class. Otto holds a bachelors and a masters degree in electrical engineering from MIT.
Otto and his wife reside in Cody and have one son.
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25 bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
Return to Main News Page >
Press Release
Contact:
Diana Evans, Community Relations Coordinator
307-578-2512
devans@wphcody.org
For Immediate Release
6/27/07
Begin your healing journey at West Park Hospital with our new V.I.P. service
Cody, Wyoming—June 27, 2007—West Park Hospital today announced they now offer patients and visitors V.I.P. (valet/information personnel) service Monday thru Friday, 7 a.m. – 3:30 p.m. West Park Hospital is located at 707 Sheridan Avenue.
Doug McMillan, West Park Hospital CEO, said, “West Park Hospital is a Planetree hospital that focuses on putting our patients and their needs first. We want all of our patients to have an excellent experience at West Park Hospital, and providing valet service is just one more way we hope to accomplish our patient-first mission.”
Patients and visitors can take advantage of valet service by pulling their cars up to the main entrance where the V.I.P. will take their keys, park their cars and pick them up once they complete their visit at West Park Hospital. The V.I.P. is also available to provide additional wheelchair transportation and informational assistance.
The new V.I.P. is Harry Buchheit. Born to a United States military family in Germany, Buchheit has been a Cody resident since 1994.
 His previous experience includes serving for the Department of Defense for 18 years and serving as a soldier.
Buchheit said, “I am excited to help launch the V.I.P. program here. I enjoy the Big Horn Basin community and look forward to serving your needs at West Park Hospital.”
About West Park Hospital
West Park Hospital focuses on putting the patient first. Located in Cody, Wyoming, the hospital serves as a primary, full-service medical center to communities throughout the Big Horn Basin.
West Park Hospital’s 25 bed, acute care facility is state-of the-art. The hospital also has an adjacent 128-bed long term care center and a 20-bed chemical dependency center, Cedar Mountain Center.
At West Park Hospital, they have adopted a philosophy of care called Planetree. Planetree encompasses a type of healing environment that focuses on treating the whole patient. West Park Hospital believes that when it comes to a person’s health, there are many aspects of healing. In treating the patient as a whole – not just treating the disease or illness – West Park Hospital can truly focus on healing.
For more information, please contact Diana Evans, Community Relations/Volunteer Services Coordinator at 307-578-2512, or visit our website at www.westparkhospital.org.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
3/30/07
New OB physician to start at West Park Hospital in April
(Cody, Wyo.) Dr. Rodni Cruz will begin practicing at West Park Hospital April 2. She and her family are moving to Cody from Florida at the end of March.
Cruz attended medical school at the University of Florida College of medicine and completed her residency in obstetrics and gynecology at St. Vincent Hospital in Indianapolis, Ind. She has practiced in Florida and Hawaii prior to coming to Cody.
The size of the community and the outdoors attracted them to this area.
“We wanted the kids to grow up in the country like we did,” she said. Cruz and her husband grew up in a small town in Florida, but she says it has changed a lot since her childhood. They both fell in love with Cody during a visit earlier this year.
“My family is excited about being able to enjoy the outdoors and my husband and oldest son love to go hunting and fishing,” she explained.
Cruz and her husband Robert have four children – three boys and one girl. Roberto is 20, Mallory is 17, Maxwell is 7 and Charlie is 3.
Another reason Cruz is excited to practice here is that this environment will allow her to establish better relationships with her patients.
“I look forward to being able to get to know my patients better,” she said. In both her Hawaii and Florida practices, there were more doctors and large numbers of patients in a very clinical environment. She said that the doctors often had so many patients that there wasn’t always time to get to know them well. This is important to her.
“I want to have a closer relationship with my patients. This seems like a close-knit community and as a doctor, I really want that kind of relationship with my patients,” she said.
Originally, Cruz had an interest in neurology, but through the course of her education she found she was really drawn to obstetrics, so that is where she went. She truly enjoys what she does. Cruz is also fluent in Spanish, which can be useful when interpretation is needed for patients.
Cruz will be joining Dr. Lisa Williams’ practice in the Coe medical building. Williams said she is looking forward to her arrival.
“She and I are a good match,” Williams said. “She is delightful and I feel we will make a good team in caring for the women of the Basin.”
CEO Doug McMillan said Cruz will be an excellent addition to the WPH medical staff.
“We are extremely fortunate to have Rodni Cruz join our staff,” he said. “West Park Hospital is now the only hospital in Northwestern Wyoming that has two board certified female OB/GYNs in the community,” he added.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
3/13/07
WPH offers payment discount
(Cody, Wyo.) As of March 1, a patient at West Park Hospital can now receive a 15% discount on their total bill by paying the entire bill within five days of receiving the service. CFO Pat McConnell said the self-pay portion of patients’ bills can qualify for this discount.
McConnell said there are many payment options at WPH and the patient financial services office works closely with patients to determine a personalized payment plan that is right for each person.
“When you receive services at West Park Hospital, the staff will share with you our flexible payment options and will advise you of the discounts available to you,” McConnell said. “We have many payment options designed to meet the needs of our patients,” he added.
Currently, McConnell said WPH has a 10% discount for payment of the self-pay portion within 30 days of service. There is also an extended payment plan in partnership with Shoshone First Bank that can stretch payments out over several years.
Patient financial services director Carol Wolf said the discount only applies to the self-pay portions of the bill. It does not apply to co-pays. She said she thinks the discount will appeal to many people.
“Right now we have several patients take advantage of the 10% discounts if paid within 30 days, so I am sure that there are many of our patients that will benefit from this additional discount we will be offering,” Wolf said.
McConnell said this new discount is another way WPH can provide patient-centered care.
“Our first concern is for the care and treatment of our patients,” he said. “We hope this discount will be a help to them,” McConnell added.
"The new point of service collection policy is another option WPH wanted to avail to our patients,” said CEO Doug McMillan. “We recognize it is an option that not all patients can or will take advantage of but is an incentive to pay a lower cost to those that wish to utilize this option," he said.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512; 307-250-2909 (cell)
dbirch@wphcody.org
www.westparkhospital.org
For Immediate Release
1/29/07
West Park Hospital hires director for new child care center
(Cody, Wyo.) WPH has selected Betsy Werner to operate the new child care center opening this spring. Werner will begin her new position on February 5.
Werner brings extensive child care experience to the position. She began her own daycare 17 years ago in Colorado when she experienced difficulty in finding daycare for her own children. She said she moved to Cody ten years ago and ran a home daycare before purchasing a large child care center in 1997.
For three years Werner owned and operated Li'l Munchkins center, licensed for 43 children, but returned to a home daycare when the challenges of running a privately owned center became too great. She said this opportunity presents the best of both worlds because she can direct the center and develop a high quality program, while also having the support, resources and opportunities provided by a large employer.
WPH Long Term Care Center administrator Jeanne Kaiser is also the project manager of the child care center. She said Werner's qualifications are unsurpassed.
"Betsy is already certified as an infant/toddler center director by the state of Wyoming," Kaiser said. "It is so hard for employees to find infant care, so this is a great added benefit to offer our employees," she added.
"On-site child care is something that our employees have been interested in for a long time," Kaiser explained.
"Various options have been explored over the years, but the right location just wasn't readily available," said Kaiser. She said three people established a committee to lay the groundwork for this project about a year and a half ago.
According to Kaiser, WPH employees Carrie Steckler and Linda Hopkin and community member and spouse of Dr. Dale Myers, Bethany Myers began gathering information on child care services and conducted the research needed to be able to offer this service to employees of the medical community.
Werner has a passion for child care and looks forward to making it a creative, educational environment for children.
"I'm not interested in just providing babysitting – this will be a learning environment," said Werner. She strongly believes learning starts at birth and the program will be developed accordingly.
Kaiser added, "It's going to be a warm, bright, friendly place."
They estimate there will be approximately 25 openings, depending on licensing requirements.
"I'm very pleased and excited to see the progress of the WPH Child Care Center," said CEO Doug McMillan. "The opening of the center will help support one of our Planetree facility goals of being an employer of choice and one that our employees are proud to work for, " he said.
Construction is expected to be complete by the end of February, Kaiser said. The anticipated opening will probably take place between April 1 and May 1, depending on a number of completion issues, Kaiser added.
In the meantime Werner will be busy hiring staff, putting together policies and procedures and structuring the program.
"I'll be looking at relationship-oriented people when hiring – someone who, in addition to having the required skills and training, is also willing to sit on the floor and play," Werner said. She strongly believes in a philosophy of parental involvement and wants to build that into the program. She said WPH already has a family-like environment, and "that is exactly what you want in a center."
McMillan said Werner has a lot to offer West Park Hospital.
"We are very fortunate to have a director with the skills, knowledge and experience that Betsy Werner will bring to WPH," McMillan said.
WPH employee Andrea Nordberg has a baby due at the end of February and she plans to use the child care center when it opens.
"I'm ecstatic to know that my baby will be just minutes away from me when I return to work," she said. "I think that this is going to be a great addition to our hospital." Nordberg also said it will make breast-feeding much easier because she can simply slip over to the center on her breaks to feed her child.
Kaiser said providing on-site child care meets a need the employees have and "just makes good sense."
"This is one more example of our Planetree approach to healthcare," Kaiser said. "Being responsive to employees' needs allows our staff to focus on providing excellent, quality care, supporting our mission of putting the patient first," she added.
"Our goal is to provide a ‘wow' experience for our employees with an excellent child care facility on campus that they can be proud of," McMillan said.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
1/9/07
Annual WPH Health Fair event replaced by on-going events
(Cody, Wyo.) The Health Fair in its traditional form will no longer be held in Cody, according to community relations coordinator Danae Birch. She said because of improvements in services, this event has 'outgrown its original purpose.'
In past years, the health fair has consisted of a two-week period of low cost blood screenings followed by a community health education event held at the Cody Quad Center about a month later. The original purpose of the follow-up event was for people to pick up the results from their blood screenings. The test results were originally unavailable for able for several weeks, and that was the procedure for many years.
Improvements in services and technology have made this system obsolete. Birch said through West Park Hospital's Health Check program, people can now receive these screenings year-round, five days a week at multiple locations through the WPH laboratory. The results are mailed to the patients' home usually within 48 hours and the screenings are even lower priced than they used to be. Appointments are no longer necessary – people can just walk in during the hours of Health Check.
'Community members think this is the greatest thing,' said Jeanine Brus, lab manager. 'This whole program gives people more flexibility. It fits in with their schedule,' she added. Brus said they average at least ten people per day at Health Check, but have had as many as 30 in one day.
Brus also said the physicians really like being able to refer their patients to the program and like the fact the tests are done in the lab at WPH and do not have to be sent out. The patients appreciate that the tests are affordable and Brus is finding that more people are having things like their thyroid levels checked because the tests are now so convenient and affordable.
CEO Doug McMillan said the community response to Health Check has been very positive and that this program is part of West Park Hospital's continuing efforts of focusing on the patient.
'By making this available five days a week, people no longer have to wait for a specific two-week time period once a year to get their health fair blood screenings completed,' McMillan said. 'It's more convenient, and the results are mailed to you within 48 hours,' he added.
As for the community event usually held in April, Birch said attendance has been dropping since the screening results were no longer picked up there. It seems that the reason people used to come was to get their results and the booths were visited because they already happened to be there. Community education is very important to WPH, but the approach needs to change, Birch said.
'Our focus has been too broad, we have too many things going on at the event to have much impact,' she said. 'We need to refocus our efforts on more effective events.'
Brus and Birch both serve on the community health planning committee at WPH. The committee used to plan the health fair but now the group has discussed shifting the focus to community education instead of one-time health events. The idea is to have several community events throughout the year with a more specific focus and audience. The committee has felt these will be more useful and interesting to people.
For example, WPH held a prostate screening clinic in November offering low cost prostate screening exams by a urologist and a PSA screening through the lab. More than 50 people participated in the screening. Plans for a spring prostate screening clinic are underway. Similar events with a specific focus such as children, seniors, cancer screenings, etc. or education lunch events on specific health topics will be held throughout the year.
'This way the people who are interested in a topic can attend,' Birch said. 'While the idea of a broad health fair event may not appeal to many people, if a specific area catches their attention, they are more likely to attend.'
There is also the possibility of collaborating with other community health organizations to address certain topics or reach a specific audience. There are many directions to go, Birch said. Another service that will be available is being able to schedule a speaker about a specific health topic to come to work places or to do presentations for community groups. More information on this service will be forthcoming.
McMillan said that these changes will 'allow WPH to work with other health entities in the community to offer health education in different ways through different venues.'
Questions about the changes can be directed to Danae Birch at 307-578-2512 and to find out more about Health Check, people can call 307-899-0693.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
11/17/06
New WPH parking lot nears completion
(Cody, Wyo.) The development of the new WPH parking lot will be completed and available for use after November 2o, according to CEO Doug McMillan. He said the parking lot will accommodate 99 vehicles and was constructed to alleviate the parking shortage at the hospital.
'The new parking lot is intended for patients and visitors to West Park Hospital,' McMillan said, adding that this is an area where WPH has received complaints from patients for many years. McMillan said adding employee parking lots several years ago helped to decrease the complaints, but parking has still been an ongoing issue and the new parking lot should definitely help to resolve this problem.
McMillan also said additional handicapped parking spaces will be added in front of the outpatient services entrance, Coe Medical Center, and the entrance next to the cafeteria.
'We want to maximize the space we have for the elderly, disabled and ill patients or visitors that need closer access to our facility entrances,' McMillan said.
He added that these additions are another step in reaching West Park Hospital's mission of putting the patient first.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
10/17/06
Massage therapy now available at West Park Hospital
(Cody, Wyo.) Relaxing in a whirlpool and receiving a therapeutic massage are no longer activities enjoyed only at the salon. West Park Hospital's Healing Touch Spa is now open, providing massage therapy for patients and staff.
Though the official grand opening of the renovated Women's Health Pavilion and the spa took place in March, the spa was not open and staffed with a massage therapy coordinator until late August. Jill Welch, a certified massage therapist joined the West Park Hospital staff on August 21. Welch was a clinic coordinator for a cancer center in Bozeman, Montana. She is originally from Cowley, so she is returning to her roots.
 Welch has been in private practice massage therapy since 1991 and has extensive experience in healthcare settings and specifically in coordinating medical offices and programs. Her specialty is in massage for cancer patients.
Planetree coordinator Dawn Garrison said Welch will be a 'tremendous asset to WPH.' She added that her training and experience in specialized modalities will be a great benefit.
Garrison said as an employee who has already received a massage from Welch, 'we are very fortunate to have her…the experience is wonderful!'
Currently services are being provided to patients and staff, Welch said. Specifically
pre-surgical and women's health pavilion patients can receive a complimentary massage with a doctor's order. Welch also provides massage to pre-natal and post-partum patients. She has also done infant massage.
Dr. Lisa Williams, an obstetrics and gynecology physician, said her patients who have been using the service 'are both grateful and visibly relaxed after their massage.' Williams also said the nurses in the recovery room following surgery are noticing fewer pain complaints and patients who had pre-operative massage are waking up calmer. She said the post-partum patients love their massage and those who get them while in labor 'are calmer and need less pain medication,' she added.
'The positive response from the patients has been overwhelming,' Welch said. She added she is excited to develop massage programs that will benefit the patients. Welch also said the spa itself is a healing environment.
'This is a very calming and serene atmosphere,' she said.
Welch believes massage is an important part of healing.
'Massage integrates the mind-body connection and allows the patient to relax and healing to occur naturally,' she added.
CEO Doug McMillan said that as the only Planetree hospital in Wyoming, WPH made a commitment to developing an internal massage therapy program for its patients. Planetree is a patient-centered care philosophy adopted by the hospital two years ago. Touch and massage are important to healing, McMillan said.
'Patients in need of healthcare services are likely to be a little stressed or have anxiety about the services they will be receiving,' McMillan said. 'Massage therapy is a wonderful service we can now provide to our patients and staff to help them feel more relaxed and comfortable…which is a significant component of the healing process,' he added.
Williams is eager to see the program see wide usage.
'I hope the other doctors who use our hospital will begin utilizing the healing power of touch through massage for their patients,' said Williams.
McMillan said he is excited about this new service and how it will enhance patient care.
'We recognize patients do not wake up wanting to come to a hospital to be treated, be admitted or receive services,' he said. 'But I'm excited to see WPH move forward with another new service that will be very beneficial to our patients and staff,' McMillan added.
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Press Release
Contact:
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
10/23/06
Changes in behavioral health mean growth and activity
(Cody, Wyo.) With the addition two new psychiatrists and a major office move and renovation, West Park Hospital's Cedar Mountain Center is undergoing significant changes that indicate advancement and growth in behavioral health services.
In addition to inpatient and outpatient treatment for drug and alcohol addiction, the Cedar Mountain Center also offers counseling and therapy for behavior and mental health disorders as well.
Carol Martenson is a licensed professional counselor whose areas of expertise include mood disorders, anxiety disorders and personality disorders. She also has training in chemical dependency. Martenson has an extensive background in medicine as well. She was an orthopaedic physician's assistant for 16 years.
Martenson says being in mental health is quite similar to being in physical health. 'The difference is you depend on less concrete signs and symptoms,' she said.
'It's kind of like being a detective,' she added.
The behavioral health offices also include Marilyn Montville, Tomas Jones and new psychiatrist Matthew Hopkins. Martenson said she was excited to have Dr. Hopkins come on board.
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Dr. Hopkins |
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I think Dr. Hopkins will fit right in here,' Martenson added. She said because of the high demand for services she can foresee having to add an additional behavioral health counselor sometime in the near future. She said both she and Montville currently have waiting lists.
Montville is also a licensed professional counselor for both children and adults. Montville uses play therapy when treating children. The child-centered approach she prefers, according to Garry Landreth in his book, Play Therapy: The Art of the Relationship, focuses on children communicating their feelings through play.
'They can play what they can't say,' said Montville.
One special asset Montville has in her practice, particularly with children, is her dog Maggie. She finds that the little Jack Russell/Border Collie makes most of her patients feel more at ease. Montville said Maggie is especially effective with resistant children. With the office renovation, Montville now has a larger space to treat her patients in.
Jones is a counselor using several approaches to treat patients including acupuncture and cranial osteopathy or cranial sacral therapy as it is sometimes called. He has found the combination of these treatments to be particularly effective.
These treatments can be used to treat chronic pain like migraines or to treat post-surgery patients. Jones said the cranial osteopathy involves direct pressure on the skull. This technique causes subtle reorganization of tissue in the nervous and muscular system. It can treat a variety of ailments and can be very effective in treating depression and bipolar disease, Jones added.
Jones studied osteopathy in Sri Lanka and England. He also interned and taught for an osteopath in Portland, Oregon.
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Dr. Walter |
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Jones said the combination of the treatments compliment each other. He emphasized that the acupuncture 'calms the nervous system, making cranial work much easier.' He works with physicians and other professionals through referrals. Jones said holistic, complementary treatments such as these are becoming more common and offer more options to patients.
Ivan Kuderling, Cedar Mountain Center director said these behavioral health counselors can offer different types of treatment to patients seeking behavioral health therapies. Counselors refer patients who need more extensive treatment to psychiatrists. Dr. Hopkins, the new psychiatrist will soon be joined by Dr. Walter this November.
'Dr. Hopkins has been really busy and we are all happy to have Dr. Walter join us next month' said Kuderling.
'He will be busy too,' he added.
Both the behavioral health and the psychiatrist offices have been moved and renovated this summer, but they are still located on the second floor of the Coe Medical building.
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Press Release
Contact(s):
Erin Grove, 1-800-AVATAR4 (surveys@avatar-intl.com)
Danae Birch, Community Relations Coordinator
307-578-2512
dbirch@wphcody.org
For Immediate Release
7/24/06
Avatar International Inc. announces national award recipient for exceeding patient expectations in service quality for 2005
(Orlando, Florida – May 9, 2006.) West Park Hospital District is recognized as a national award winner in healthcare service quality for Exceeding Patient Expectations by Avatar International Inc., the leader in measuring customer expectations in healthcare.
In making the announcement Dr. Michael Everett, Avatar Founder and CEO said, 'Your medical center is to be commended for its focus on quality patient care. Customer expectations form the basis for all service and quality judgments. Patients only recommend a medical center or are loyal to that medical center if their expectations were surpassed. By exceeding patient expectations, your medical center surpasses this essential benchmark.'
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Doug McMillan, WPH CEO |
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