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Patient Family Advisory Council

Purpose of the Patient and Family Advisory Council

Cody Regional Health has created a Patient and Family Advisory Council (PFAC) because we recognize that patients and families are a valuable and critical resource. The purpose of our PFAC is to create a venue where employees and patient and family advisors can work in partnership to identify and address challenges throughout our organization.

Mission of Cody Regional Health

To provide extraordinary healthcare to those we serve by people who care.

Cody Regional Health Quality Statement

Focused on Quality Patient Experiences through Teamwork, Responsiveness, Understanding, Safety and Talent.


The members of our Patient and Family Advisory Council will be committed to advancing patient and family centered care at Cody Regional Health and work together to resolve challenges at the practice such as access, communication and customer service with the aim of improving and enhancing the care provided to all patients and their families.

PFAC Vision

Advance a new face of health care at Cody Regional Health by providing access to patient and family perspectives that

Advisor roles and responsibilities

  • To the extent possible, volunteer to serve a minimum of a one-year term.
  • Attend meetings regularly and read materials/agendas prior to meetings.
  • Establish meeting ground rules in collaboration with other advisors to ensure effective meetings.
  • Maintain confidentiality of any sensitive information/material that may be shared during meetings.
  • Feel comfortable to candidly share experiences and perspectives with our practice, both positive thoughts and constructive criticism.
  • Assist in planning, implementation and evaluation of quality improvement projects.
  • Help our practice establish patient- and family-centered care priorities.
  • Help our practice identify and implement strategies to support patients and families, improve their experiences with care, and strengthen communication and collaboration between health care providers and patients and families.
  • Be respectful to and supportive of all members of the PFAC.

Practice roles and responsibilities

  • Designate a practice leader(s) who will participate in meetings with patient and family advisors and communicate patient perspectives to practice peers.
  • Focus efforts on meaningful, collaborative projects, ensuring that there are regular opportunities for patient and family advisors to engage in the work to assess, redesign and evaluate the practice’s processes and procedures.
  • Distribute agendas, background material and educational resources on practice-related matters in advance of meetings.
  • Designate staff support who the patient and family advisors may contact to ask questions about agenda items and practice-related topics prior to meetings.
  • Establish meeting ground rules in collaboration with patient and family advisors to ensure effective meetings.
  • Ask patient and family advisors periodically about their experience as advisors. Support them in creating a positive experience.
  • Share how patient and family advisors’ feedback has been implemented and how/when changes are being made to the practice.
  • Be respectful to and supportive of all members of the PFAC.


What Our Patients Have to Say
  • "My wife (Gerie Helton) and I traveled to Cody for our anniversary trip to Yellowstone National Park. On September 23, 2018 which would have been the first day of our trip she dislocated her left hip ( which had been replaced in 2009 0r 2010) while putting on her socks ( of all things.) We were staying at the Sunrise Motor Inn which fortunately was a short ambulance ride to your emergency room. The experience we had beginning with the EMT's who responded to the ambulance call, to the emergency room, and the next day on the second floor of your fine hospital is what ..."

    - Terry
  • "ER department went to great lengths to make this "out of towner" feel comfortable. Dr. Polley and Nurse Sarah were very professional and had a great bedside manner. It was my worst asthma attack and I felt very confident that I was getting top notch care."

    - Kelly
  • "Had to bring my daughter for a shoulder injury, on July 4th. I was thoroughly impressed. The staff was absolutely great, very friendly and compassionate. They took great care of my daughter and explained the diagnosis and discharge orders with great detail. I only wish our ER back home could be this professional. I know this is a smaller town and more tight knit, but this hospital/ER could set an example for the rest of the country. Thanks to the staff, physician and PA for the excellent care."

    - Chris
  • "I was a walk in patient on 5/29/18. I had been sick for several days while on a month long motorhome trip. The reception staff was friendly and efficient. I was seen quickly by the PA on duty, Robert Lang. He listened to me, did an exam, diagnosed my illness as acute bronchitis, and prescribed the necessary medication. I was feeling better in just a few days which enabled me to enjoy the remainder of my trip. I was sick and a long way from home so I really appreciated the excellent and friendly care that I received."

    - Bill