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Planetree Health Resource Center

Since 2004, Cody Regional Health has subscribed to the Planetree philosophy of patient-centered care. Planetree is an international nonprofit organization that works with health care facilities to help personalize, humanize and demystify the health care experience.

Our commitment to the Planetree philosophy of patient-centered care is reflected in our organization's mission: To provide extraordinary healthcare to those we serve by people who care. The voice of the patient guides Cody Regional Health ­­­.

Cody Regional Health is committed to continuously working to improve medical care from the patient's perspective. Ten Planetree components are utilized as guides to promote and create a healing environment for our patients. We believe in making each of these elements an important focus of treatment. In this way, Cody Regional Health strives to personalize, humanize, and demystify patients' and families' health care experiences.

  • Human interactions – people caring for people
  • Architectural and interior design conducive to health and healing promoting patient privacy and control
  • The importance of the nutritional and nurturing aspects of food
  • Empowering patients through information and education
  • The importance of Family, Friends and Social Support
  • Spirituality: The importance of inner resources
  • The importance of human touch – reduces anxiety and communicate caring
  • Healing Arts: Nutrition for the soul
  • Complementary therapies – healing touch, aromatherapy, and pet therapy
  • Healthy communities –supporting health and wellness in the communities that we serve

For more information, contact our Foundation Director at 307.578.2338.

Planetree Health Resource Center

Cody Regional Health and the Park County Library System formed a unique partnership in 2008 to create a Planetree Health Resource Center inside the Cody Library. The Health Resource Center is a separate section of the library that houses current, reliable sources of information about health and wellness, including books, pamphlets, journals, DVDs, models and trusted internet sources. By taking advantage of this special section, library users will be able to better understand medical conditions and treatment options and learn more about nutrition, stress, and raising healthy children, among a variety of other health and wellness topics.

The Planetree Health Resource Center is located in the Cody Library and opens during regular library hours:

Monday through Thursday, 9 a.m. to 8 p.m.
Friday, 9 a.m. to 5:30 p.m.
Saturday, 9 a.m. to 5 p.m.
Sunday, 1 to 4 p.m.

Browse topics or search the Planetree Health Resource Center catalog.

Discover other Park County health resources.

Patient Experience

The Planetree Office provides support and leadership for programs that enhance the Planetree philosophy at Cody Regional Health. For example, the following programs have been enhanced or created with the support of the Planetree Office:

  • Pet therapy program
  • The artwork in the hallways
  • Presurgical education
  • Care partners program
  • Internet access for patients and family members

Survey of Patient Experiences

The Centers for Medicare & Medicaid Services (CMS), along with the Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as Hospital CAHPS®, to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. The HCAHPS survey is administered to a random sample of patients continuously throughout the year. CMS cleans, adjusts and analyzes the data, then publicly reports the results.

What Patients Are Included

The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and six weeks after discharge; the survey is not restricted to Medicare beneficiaries.

Where the information comes from:

  • All short-term, acute care, non-specialty hospitals are invited to participate in the HCAHPS Survey. Over 4,000 hospitals participate in HCAHPS.
  • The goal is for each hospital to get at least 300 completed patient surveys per year. In general, the more patients that respond to the survey, the more the results shown on this website will reflect the experiences of all the patients who used that hospital.
  • HCAHPS survey data must be collected by organizations that are trained by the federal government in HCAHPS data collection procedures. Data submitted to the HCAHPS data warehouse is cleaned, adjusted and analyzed by CMS, which calculates hospitals’ HCAHPS scores and publicly reports them on the Hospital Compare website.

Cody Regional Health Patient Experience Reports

As a patient of Cody Regional Health, you may receive a call from our survey company, HealthStream Research. HealthStream Research is trained by the federal government in Patient Experience (HCAHPS) survey data collection procedures. You may receive a phone call from HealthStream Research. This call will only take a few minutes and your feedback will be used by Cody Regional Health to continually provide excellent patient care. Patients are randomly selected. If you are chosen, your completion of the survey will help us improve hospital services and improve healthcare in the Park County community.

Current Cody Regional Health, Wyoming and national hospitals' average survey results can be found by clicking on the link below:

What Our Patients Have to Say
  • "My wife (Gerie Helton) and I traveled to Cody for our anniversary trip to Yellowstone National Park. On September 23, 2018 which would have been the first day of our trip she dislocated her left hip ( which had been replaced in 2009 0r 2010) while putting on her socks ( of all things.) We were staying at the Sunrise Motor Inn which fortunately was a short ambulance ride to your emergency room. The experience we had beginning with the EMT's who responded to the ambulance call, to the emergency room, and the next day on the second floor of your fine hospital is what ..."

    - Terry
  • "ER department went to great lengths to make this "out of towner" feel comfortable. Dr. Polley and Nurse Sarah were very professional and had a great bedside manner. It was my worst asthma attack and I felt very confident that I was getting top notch care."

    - Kelly
  • "Had to bring my daughter for a shoulder injury, on July 4th. I was thoroughly impressed. The staff was absolutely great, very friendly and compassionate. They took great care of my daughter and explained the diagnosis and discharge orders with great detail. I only wish our ER back home could be this professional. I know this is a smaller town and more tight knit, but this hospital/ER could set an example for the rest of the country. Thanks to the staff, physician and PA for the excellent care."

    - Chris
  • "I was a walk in patient on 5/29/18. I had been sick for several days while on a month long motorhome trip. The reception staff was friendly and efficient. I was seen quickly by the PA on duty, Robert Lang. He listened to me, did an exam, diagnosed my illness as acute bronchitis, and prescribed the necessary medication. I was feeling better in just a few days which enabled me to enjoy the remainder of my trip. I was sick and a long way from home so I really appreciated the excellent and friendly care that I received."

    - Bill